Terms of service

Last Updated: July 2, 2026

Welcome to Pawlet. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products

We strive to provide accurate descriptions and images of all products. However, colors, sizes, and product appearance may vary slightly depending on your device or manufacturing updates.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. Orders

Once you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, inventory issues, or other legitimate business reasons. If payment has already been received, a full refund will be issued.

4. Pricing & Payment

All prices are listed in U.S. Dollars (USD).

Prices may change without notice. The price displayed at checkout is the price you will be charged.

We accept secure payment methods offered during checkout.

5. Shipping

Estimated delivery times are provided for convenience only and are not guaranteed.

Pawlet is not responsible for shipping delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.

Additional information is available in our Shipping Policy.

6. Returns & Refunds

Returns, exchanges, and refunds are handled in accordance with our Refund Policy.

Please review our Refund Policy before making a purchase.

7. Intellectual Property

All content on this website—including text, graphics, logos, images, product descriptions, and design—is the property of Pawlet and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content from this website without our prior written permission.

8. Prohibited Use

You agree not to:

Use our website for any unlawful purpose.
Attempt to interfere with the security or operation of the website.
Upload malicious software or harmful code.
Copy, scrape, or reproduce website content without authorization.
Misrepresent your identity or provide false information.

Violation of these Terms may result in suspension or termination of access to our website.

9. Limitation of Liability

To the fullest extent permitted by law, Pawlet shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.