Refund policy

Last Updated: July 2, 2026

At Pawlet, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original tags and packaging.
Be accompanied by proof of purchase.

To start a return, please email us at pawlet.co@gmail.com.

Once your request is approved, we'll provide return instructions. Returns sent without prior authorization cannot be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at pawlet.co@gmail.com. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Perishable goods
Gift cards
Clearance or final sale items

If you're unsure whether your item qualifies for a return, feel free to contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If you'd like a different item, simply return the eligible product and place a new order after your return has been approved.

Refunds

Once we receive and inspect your return, we'll notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If you haven't received your refund within 15 business days after approval, please contact us at pawlet.co@gmail.com.