Privacy policy

Last Updated: July 2, 2026

At Pawlet, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use, store, and share it.

This Privacy Policy explains how we collect and process your information when you visit our website, create an account, place an order, contact our customer support, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Email address
Phone number

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your complete credit or debit card information on our servers.

Order Information

Products purchased
Order history
Shipping details
Returns and refunds

Account Information

If you create an account, we may collect:

Login credentials
Saved addresses
Shopping preferences
Wishlist items

Device & Usage Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral sources
Website interaction data

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Deliver products and order updates
Improve our website and shopping experience
Personalize product recommendations
Prevent fraud and unauthorized activity
Comply with legal obligations
Send promotional emails and special offers (only where permitted)

Cookies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website performance, and enhance your shopping experience.

You can disable cookies through your browser settings at any time. Please note that some website features may not function properly if cookies are disabled.

Sharing Your Information

We never sell your personal information.

We may share your information only with trusted third-party service providers that help us operate our business, including:

Payment processors
Shipping carriers
Order fulfillment partners
Analytics providers
Customer support platforms
Email marketing providers
Website hosting and security services

These providers are only permitted to use your information to perform services on our behalf and are required to protect your data.

We may also disclose information when required by law or when necessary to protect our legal rights.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our policies

When your information is no longer needed, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Request a copy of your information
Object to certain types of processing
Withdraw consent where applicable
Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Marketing Emails

If you subscribe to our newsletter, you may receive updates, promotions, and exclusive offers.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

International Users

If you access our website from outside the United States, please note that your information may be transferred to, stored, and processed in countries where our service providers operate.