Return Policy

At Pawlet, customer satisfaction is our priority.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and provide photos of the product and packaging.

Non-Returnable Items

* Used products
* Items damaged after delivery
* Personalized or custom-made products

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact page.

Thank you for shopping with Pawlet.

Beyond Care, Beyond Compare.