Help & Questions

How long does shipping take?

Most orders are delivered within 7–15 business days, depending on your location.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email.

Can I return a product?

Yes. We accept returns within 14 days of receiving your order. Please review our Return Policy for full details.

What if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping availability may vary depending on your location.

How can I contact Pawlet?

You can contact us through our Contact page, and we will respond as soon as possible.

Are your products suitable for both cats and dogs?

Many of our products are designed for both cats and dogs. Please check the product description for specific details.

Can I cancel my order?

Orders can only be canceled before they are processed and shipped. Contact us as soon as possible if you need assistance.

Thank you for choosing Pawlet.

Beyond Care, Beyond Compare.